Terms of Use

Please carefully read the following Terms of Use (‘Terms’) before using the Website of SUITARA. By accessing this Website, you agree to be bound by these Terms and our Privacy Policy.

  1. Definitions :
    1. In these Terms following terms or expressions shall have following meaning:
      1. ‘Owner’ means ‘Bansilal Cloth Market’, having office at 283 Budhwar Peth, Pune 411002, India who is the owner of the brand ‘Suitara’.
      2. ‘Customer’ or ‘You’ means a person who has placed the Order for Services.
      3. ‘Services’ means stitching of shirt and/or trouser and/or blazer/Suit/Tuxedo.
      4. ‘Order’ means order placed by the Customer through the Website for obtaining the Services and delivery of the Product.
      5. ‘Product’ means any one or more of shirt, trouser, blazer and tuxedo, suit.
      6. ‘Logo’ means logo of the Owner.
      7. ‘Website’ means www.suitara.com
    2. Terms or expression defined shall have the indicated meanings and grammatical variations of such words and terms shall have corresponding meanings, unless there is something in the subject matter or context inconsistent therewith.s.
  2. Acceptance of Terms and formation of an binding Agreement :
    1. Accessing, browsing, Ordering Product or otherwise using the Website will be construed as Your unequivocal, unconditional and irrevocable acceptance and acknowledgement to these terms and conditions including any amendments from time to time.Subject to these Terms, Owner provides You the platform in the nature of a website whereby You can (i) select the fabric for the Product he/she intends delivery of; (ii) submits his/her measurements for stitching the Product; (iii) Orders for the Product; and (iv) makes payment for the Order placed.
    2. These Terms shall govern and regulate Your usage, access to the Website as well Your Ordering and delivery of the Product.
    3. Accessing, browsing, ordering the Product or otherwise using the Website will be construed as Your unequivocal, unconditional and irrevocable acceptance and acknowledgement to these Terms including any amendments from time to time. These Terms are a legally binding contract between you and the Owner.
    4. By using the website, You declare that you have carefully read, understood and agree to be bound by these Terms of Use.
    5. Owner in its sole discretion reserves the right to amend any part(s) of the Terms. It will be Your responsibility to read, review and understand the latest version of these Terms whenever you visit or access the Website.
    6. Owner reserves the right to restrict access of new Customers or of existing Customers to the Website at any time without according any reasons, if in the view of Owner, You are using or have used this Website for illegal or immoral purposes.
  3. Opening of Account:
    1. You acknowledge that for availing the Service and placing an Order You need to register and set up an account (“Account”). You will be required to provide your log in Id, password and other details as may be requested for at the time of opening of an Account. Please note that Owner reserves the right to restrict or decline your request to open an Account. The Owner also reserves the right to verify information you provide at the time of opening of an account, including verifying Your email Id and/or mobile number. Upon verifying Your Account opening details by the Owner, you can start using your Account. It will be your duty and responsibility to keep secret your login Id and password. The Owner shall not be responsible for unauthorised use of Your Account.
  4. Privacy Policy:
    1. All information provided by you, as well as gathered by the Owner through the use of the Website will be processed, used and stored by the Owner as per the provisions of the Privacy Policy. Please read our Privacy Policy carefully. (Insert Link). The Terms and the Privacy Policy shall stand incorporated wherever necessary. If you do not agree to the Privacy Policy, you should not use/access our Website and/or place an Order.
  5. Ordering:
    1. The Owner has kept for display various types and shades of fabric (‘Fabric’) useful for stitching of the Product along with their respective prices on the Website. The Owner has a team of tailors who has the experience of stitching the Products.
    2. You will need to select the fabric of Your choice for stitching the Product. You need to provide Your measurements at the appropriate space provided in the Website. You will also need to choose from various styling options also available on the Website.
    3. After You select the fabric, product and styling, You will be shown the Order price and the estimated delivery period. Once You accept the Order price and estimated delivery period, You will need to pay 100% payment in advance.
    4. The facility to track delivery of the Product is available on the Website.
    5. Transport charges, and taxes are included in the Price of the Product. On orders with larger value than personal exemption laws permit in any given region/country, customs charges may apply and You need to pay such customs charge to the delivery person at the time of delivery. If you do not pay such customs charges, then Product will not be delivered to you. Transport charges, taxes and customs duties will be shown separately in the bill. The same will be paid, on your behalf, to the concerned Authorities, wherever necessary.
    6. Please note that Our order confirmation to You does not indicate our acceptance of your order, nor does it qualify as confirmation of our offer to sell. Normally we do not cancel orders Customer, however, in certain situation We reserve the right to decline your order without intimating any reason, at any time after receipt of your order. If we do so, we will attempt to notify You using the email address you provide to us. If we cancel an Order or part of an Order that we have already charged you for, we will refund you the full amount of the cancelled portion of the order.
  6. Payment
    1. You have to pay 100% in advance. Various payment modes are provided on the Website including PayPal, debit card, credit card and internet banking. You understand and acknowledge that all payments made by You using a valid Credit Card/Debit card/Cash Card/other payment instruments or mechanism including net banking facility will be processed using a payment gateway or appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between You and the respective issuing Bank and payment instrument issuing company.
    2. After successful payment through such payment gateways, a receipt along with an invoice will be emailed to you. If no such document is generated but your account is debited, you need to lodge a claim before the payment gateway operator. The Owner will provide reasonable best efforts. However, you acknowledge and understand that the Owner is not responsible for any wrong debits through such payment gateways.
  7. Delivery:
    1. The Product will be delivered to You at the address provided by You while Ordering. Owner shall not be responsible for an incomplete or wrong address provided by You. The Product will be delivered to You through a courier selected by the Owner. The estimated delivery period communicated is just an estimate and should not be considered as guaranteed delivery timeframes. Deliveries to certain locations may take longer than expected due to accessibility of the location, serviceability by the logistic courier and events beyond control of the Owner or the courier including and without limitation to acts of God like earthquake, flood, bad weather condition, civil war, riots, terrorist attacks, custom clearance time etc
    2. Delivery time is approximately between 4 to 6 weeks after the Order is placed. You can track their order by logging into Your respective Account. If for some reason there is a delay beyond the stipulated time, the Owner will contact You. You are not eligible for any compensation or damages for late delivery.
  8. Reasons for termination of the Order due to reasons attributable to Customer:
    1. Your Order will not be performed whether wholly or partially due to any one or more following reasons:
      1. Non delivery of the Order due to reason of incomplete or wrong delivery address given by You;
      2. Non acceptance of the delivery of Order at the delivery address provided by You; and /li>
      3. Non-delivery due to You not being available at the address mentioned even after one repeated attempt by the courier.
  9. Consequences of termination of the Order due to reasons attributable to Customer:
    1. In the event Order is terminated due to reasons attributable to You:
      1. You will not be eligible for a refund or a return of consideration paid by You to the Owner; and
      2. You shall not be eligible for any sort of compensation or damages from the Owner.
  10. Reasons for termination of the Order due to force majeure events:
    1. Your Order will not be performed whether wholly or partially due to following reasons (‘Force Majeure Event’):
      1. Trade sanctions/export obligations imposed by India or destination country;
      2. Accident to the courier used for the transport of the Product;
      3. Acts of God including but not limited to earthquake, floods, heavy rainfall, storms, etc.; and .
      4. Civil riots, or wars, or terrorist attacks in India or destination country or any location involved in journey of delivery of the Product.
  11. Refund/replacement:
    1. Every Product is 100% individually customized and tailor-made. As the Products are customized, incorrect measuring given by You will not qualify as a production error. The Product design interface is only visualization, and minor differences in appearance may occur. The Owner is providing an online ordering platform for custom-made stitching of clothing, and adjustments to the clothing may be necessary (trial and error) to find your best fit.
Hence, You are not eligible for any refund of Price paid by you except when there is Force Majeure Events as mentioned in Clause 10 above.
    2. If you receive the ‘Wrong Product’, then you can replace the product with Your correct Order. A wrong Product means a Product stitched for somebody else is delivered to You. Upon receipt of Wrong Product, You may follow the procedure as indicated here. Drop us a mail admin@suitara.com and upload a picture of You wearing the Wrong Product, displaying the error.
    3. In case of fit issues and alterations required in the Product, the Owner cannot be held responsible, as an allowance of USD 30 (in case Delivery destination is USA) or Euro 27 (in case delivery destination is Europe) or English Pounds 24 (in case delivery destination is United Kingdom) for You to alter the Product with locally, is included in our service.
    4. If the Owner has stitched the style of the Product wrongly, you may seek a remake of the Product, provided You return the Product by the most economical local airmail (maximum cost covered by Owner is USD 30 or Euro 27 or English Pounds 24, depending on customer location).
    5. All returns or alteration charges will be a maximum of USD 30 (in case Delivery destination is USA) or Euro 27 (in case delivery destination is Europe) or English Pounds 24, depending on customer location.
  12. Requirement of Software & hardware to use the Website:
    1. In addition to the software & hardware requirements as mentioned on the Website, additionally, You will require interrupted internet supply to get the best experience of the Website.
  13. Intellectual Property Rights:
    1. All content included on the Website, such as text, Logos, button icons, images, digital downloads, data compilations, and software, and trademarks namely ‘SUITARA’ is the property of the Owner, and its affiliates and is protected by Indian/international copyright, authors' rights, trademark and database right laws.
  14. Disclaimers:
    1. The website may also be linked to third party websites and the owner assumes no responsibility for results obtained from the use/access of these third-party websites.
    2. The owner will take all sorts of precautions and safety measures to make the website bug free and safe. However, the owner makes no assurance that the website is bug free and user friendly or the safety of the use of the website. The owner including its affiliates, and their respective owners, directors, officers, agents, shareholders and partners shall not be liable in any manner with respect to the loss or damage incurred or suffered by you due to or arising out of a virus attacks or bugs or other software or programmes that may be present or embedded while using or accessing the website.
    3. Owner will take reasonable precautions and safety measures to give you uninterrupted access of the website. However, the owner does not guarantee that the services provided through the website will function without interruption or errors. The operation or access of the website may be interrupted due to maintenance, updates, or system failures, virus attacks, bugs or due to any other technical reasons or events which are beyond the control of the owner. Owner disclaims all liability for losses or damages caused by or arising out of such interruption or errors in functioning of the website.
    4. You, being the user of the website expressly agrees that the use of the website is at your sole risk. The website and the contents uploaded or provided or shared by other users are made available through the website on an "as is" basis and an "as available basis" without any warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability or fitness for a particular purpose or the legality of the products listed or displayed or transacted to the extent permitted by applicable Indian law and the owner does not accept any liability for any errors or omissions.
    5. The owner has provided the online platform for ordering of stitched products. It is sometimes difficult to perfect the fit without going to a tailoring shop, where you generally have the opportunity of a trial of 3 or 4 fittings.
    6. A chart with standard sizes is on the website and indicates the dimensions of each size. Please view the size dimensions carefully (the sizes are garment sizes not body sizes). For further questions, please email us at admin@suitara.com.
    7. The product is tailor-made and there is an allowance of 0.5 inches for length and sleeve length. This is the standard allowance in quality control for custom-made suits.

    8. For customers using the body measurements option, please note that there is an addition to chest, waist and hips. The addition differs for each body type. Usually 3-7 inches are added in these areas and you can use the usd 30/euro 27/english pounds 24 provided to you to alter the product locally.
    9. For large quantities of products, there is a possibility of a slight difference of 0.5 to 1 inch in the measurements. As, this is tailor-made production, each suit order is cut and made individually unlike ready-made mass production.
    10. If first time customer orders any custom-made product then, there is a chance that the fit is not 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error.
    11. For the pants, the style of the bottom is viewpoint-based. The boot cut may differ for a shorter person as opposed to a taller person.
    12. Products are made by skilled tailors, and the owner tries to match pin stripes/lines/patterns at the shoulders. Please note that matching lines at the shoulders may cause slight to medium pucker at the shoulder on some body types. If the customer prefers to ensure smooth shoulders over the matching of pin stripes/lines/patterns, please notify customer service within 24 hours of having placed your order via email.
    13. As ordering of the product happens online, please note that fabrics to be used in the product (unlike standard mass manufactured garment companies) are selectively milled in separate lots, in line with the tradition of bespoke. Differences in shading of a product of the same fabric (due to variations in the dying process) are possible, especially when re-ordering the same fabric with different order numbers, or at different times.
    14. The owner shall not be responsible for any health injuries/allergies to the customer due to fabric used in the product. It is shall be responsibility of the customer to understand effect of allergies or skin affects due to usage of any fabric type
  15. Indemnity:
    1. You agree to indemnify and hold harmless Owner including its affiliates, and their respective owners, directors, officers, agents, shareholders and partners from and against all actions, proceedings, claims, losses, damages and costs (including attorney fees) and other expenses suffered or incurred due to or attributable to or arising out of (i) violation of any applicable laws by You; and (ii) breach of any covenants of these Terms by You. This Clause survives the termination of these Terms.
  16. Limitation of Liability:
    1. Contract, tort (including negligence) or any other means or action. Without prejudice, it is agreed by you that the owner including its affiliates and their respective owners, directors, officers, agents, shareholders and partners shall not be held cumulatively liable for any damages or claims for more than USD 75 (us dollars seventy five only) subject to applicable laws in respect of all matters, and you acknowledge that this is reasonable assessment of risk and liabilities.
    2. In no event, the owner including its affiliates, and their respective owners, directors, officers, agents, shareholders and partners shall be liable for any loss or damage whatsoever including without limitation direct, indirect, punitive, incidental and consequential damages, lost profits, or damages resulting from the use or inability to use the website whether based on warranty,
  17. Governing Law & Jurisdiction of Courts:
    1. Terms of Use shall exclusively be governed by laws of India without reference/regard to conflict of laws principles. The Courts at Pune shall be the exclusive jurisdiction to resolve any and all disputes/claims arising out of or in connection with these Terms. In other words, no courts other than located at Pune shall have jurisdiction to resolve any and all disputes/claims arising out of or in connection with these Terms.
  18. Severability:
    1. Each of the provisions in these Terms are severable and distinct from the others, and if at any time one or more such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby. If any provision of these Terms is held to be illegal, void, or unenforceable (‘Severable Provision’) under any present or future applicable laws of India, then (i) such Severable Provision will be fully severable; (ii) these Terms will be construed and enforced as if such Severable Provision had never comprised a part hereof; (iii) the remaining provisions of these Terms will remain in full force and effect and will not be affected by the Severable Provision or by its severance here from; and (iv) in lieu of such Severable Provision, Owner shall have right to insert other valid and enforceable provision.
  19. Interpretations:
    1. Various title/headings/captions used in these Terms of Use are for convenience purpose only and may not be used to interpret the provisions thereof. Wherever context so requires (i) any reference to a particular gender shall include all other genders; and (ii) any reference to singular shall also include plural.

When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests.

Privacy Policy